weav-mcp-server

The Weav MCP Server provides access to your customer service conversations, customer records, and knowledge base.

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What it can do

  • Search Conversations: Search Weav support conversations the same way the inbox does: only conversations with at least one message. Spam is excluded unless spam is true.
  • Get Conversation: Get a Weav conversation, including recent messages. Pass conversation_id from search_conversations (that tool returns id). Do not use a customer, message, or other model id.
  • Search Customers: Search Weav customers by name or email.

What data it sees

Do you need an account

No: the server works without sign-in

The Weav MCP Server provides access to your customer service conversations, customer records, and knowledge base. Support, product, and success teams can search real customer service tickets, draft replies, and keep agent training data current.

How to connect

How to connect weav-mcp-server to Claude

The server address to paste into Claude settings:

https://weav-mcp-server--weav.run.tools

  1. Open Claude (claude.ai or the desktop app).
  2. Go to Settings → Connectors.
  3. Click Add custom connector.
  4. Paste the server address copied below into Remote MCP server URL and click Add.
  5. In a chat, click + → Connectors and switch the new connector on.

Custom connectors are available on Free, Pro, Max, Team and Enterprise plans (Free is limited to one). On Team and Enterprise an organization Owner adds the connector first under Organization settings → Connectors.

Authorization

After you click Add, a sign-in window for the service opens. Sign in with your own account and approve access. Claude never sees your password.

How to connect weav-mcp-server to ChatGPT

The server address to paste into ChatGPT settings:

https://weav-mcp-server--weav.run.tools

  1. Open ChatGPT in a browser (chatgpt.com). A Plus, Pro, Business, Enterprise or Edu plan is required.
  2. Turn on developer mode once: Settings → Apps → Advanced settings → Developer mode.
  3. Open Settings → Connectors and click Create.
  4. Fill in the form: Name (anything), Description (one line about what the service does), MCP server URL (copy it below).
  5. Under Authentication choose OAuth if the service requires sign-in, otherwise None. Click Create.
  6. In a new chat open + → Apps/Connectors and enable the connector.

OpenAI has renamed this section before (Connectors → Apps/Plugins). If the label differs, search settings for "developer mode". On Business/Enterprise workspaces an admin must allow custom connectors first.

Authorization

On first use ChatGPT opens the service's sign-in window. Sign in and approve access.

How to connect weav-mcp-server to Cursor

The server address to paste into Cursor settings:

https://weav-mcp-server--weav.run.tools

Fastest: click Open in Cursor below and confirm the prompt.

Manually:

  1. In Cursor open Settings → Cursor Settings → MCP and click Add new global MCP server.
  2. Paste the JSON copied below into ~/.cursor/mcp.json (per project: .cursor/mcp.json in the repo root).
  3. Save the file. The server appears in the MCP list; authorize it there if asked.

Authorization

If the service needs sign-in, an authorize button appears next to the server in the MCP list.

Server tool list (11)

Raw names from tools/list. Only developers need these.

search_conversationsSearch Weav support conversations the same way the inbox does: only conversations with at least one message. Spam is excluded unless spam is true.
get_conversationGet a Weav conversation, including recent messages. Pass conversation_id from search_conversations (that tool returns id). Do not use a customer, message, or other model id.
search_customersSearch Weav customers by name or email.
get_customerGet a Weav customer profile, company, and recent conversations.
search_training_dataSearch Weav knowledge base (training data) items by title, description, type, or source.
get_training_dataGet a single Weav knowledge base (training data) item.
send_replyPost a reply to a Weav conversation as a workspace teammate.
update_conversationUpdate a Weav conversation status, priority, or assignee. Does not delete conversations.
add_training_dataAdd Weav knowledge base content as text, Q&A, or a website URL. A website URL is crawled; every discovered page is trained. Every agent in the workspace is given access automatically.
delete_training_dataDelete a Weav knowledge base item. For website/URL sources this also deletes discovered URLs and chunks.
resync_training_dataRe-scrape an existing URL knowledge base item in Weav.