supovia

Manage websites, help documents and customer-support conversations with safe, scoped tools.

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What it can do

    What data it sees

    Do you need an account

    No: the server works without sign-in

    Manage websites, help documents and customer-support conversations with safe, scoped tools.

    How to connect

    How to connect supovia to Claude

    The server address to paste into Claude settings:

    https://mcp.supovia.com/mcp

    1. Open Claude (claude.ai or the desktop app).
    2. Go to Settings → Connectors.
    3. Click Add custom connector.
    4. Paste the server address copied below into Remote MCP server URL and click Add.
    5. In a chat, click + → Connectors and switch the new connector on.

    Custom connectors are available on Free, Pro, Max, Team and Enterprise plans (Free is limited to one). On Team and Enterprise an organization Owner adds the connector first under Organization settings → Connectors.

    Authorization

    After you click Add, a sign-in window for the service opens. Sign in with your own account and approve access. Claude never sees your password.

    How to connect supovia to ChatGPT

    The server address to paste into ChatGPT settings:

    https://mcp.supovia.com/mcp

    1. Open ChatGPT in a browser (chatgpt.com). A Plus, Pro, Business, Enterprise or Edu plan is required.
    2. Turn on developer mode once: Settings → Apps → Advanced settings → Developer mode.
    3. Open Settings → Connectors and click Create.
    4. Fill in the form: Name (anything), Description (one line about what the service does), MCP server URL (copy it below).
    5. Under Authentication choose OAuth if the service requires sign-in, otherwise None. Click Create.
    6. In a new chat open + → Apps/Connectors and enable the connector.

    OpenAI has renamed this section before (Connectors → Apps/Plugins). If the label differs, search settings for "developer mode". On Business/Enterprise workspaces an admin must allow custom connectors first.

    Authorization

    On first use ChatGPT opens the service's sign-in window. Sign in and approve access.

    How to connect supovia to Cursor

    The server address to paste into Cursor settings:

    https://mcp.supovia.com/mcp

    Fastest: click Open in Cursor below and confirm the prompt.

    Manually:

    1. In Cursor open Settings → Cursor Settings → MCP and click Add new global MCP server.
    2. Paste the JSON copied below into ~/.cursor/mcp.json (per project: .cursor/mcp.json in the repo root).
    3. Save the file. The server appears in the MCP list; authorize it there if asked.

    Authorization

    If the service needs sign-in, an authorize button appears next to the server in the MCP list.

    Server tool list (14)

    Raw names from tools/list. Only developers need these.

    list_websitesList a bounded page of websites in the authenticated Supovia organization. Only safe website identity and status fields are returned; prompts, credentials, integration configuration, organization ids, and arbitrary metadata are excluded.
    get_websiteFetch safe metadata for one website owned by the authenticated Supovia organization. Organization ids, agent prompts, credentials, integration configuration, and arbitrary metadata are never returned.
    list_conversationsList a bounded newest-first page of conversation activity in the authenticated Supovia organization. Returns only the conversation id needed for an explicit follow-up, website id, channel, resolved state, unread count, and timestamps. Message bodies, message ids, customer identifiers, internal notes, arbitrary metadata, and organization ids are excluded.
    get_conversationSummarize one organization-owned Supovia conversation using safe status fields and sender-category counts from at most 50 recent records. No message body, preview, message id, customer identifier, staff id, internal note, organization id, or arbitrary metadata is returned.
    get_unresolved_conversation_countsCount every unresolved conversation in the authenticated Supovia organization, grouped by website. Totals cover all returned count groups; the sorted per-website preview is capped at 100 and reports truncation. Customer identifiers, staff ids, message text, and organization ids are never returned.
    list_documentsList a bounded newest-first page of safe support-document metadata in the authenticated Supovia organization. Document content, embeddings, prompts, organization ids, and arbitrary metadata are excluded.
    get_documentFetch one support document owned by the authenticated Supovia organization, including its article text (capped at 20000 characters) and the contentFormat naming which syntax that text is written in (html, markdown, plain-text). A document owned by another organization returns the same bounded "not found" result. Organization ids, translator ids, deprecated slugs, embeddings, and arbitrary metadata are never returned.
    search_documentsSearch published support documents for one organization-owned Supovia website. Returns at most 5 safe document identities; content chunks, embeddings, scores, prompts, and arbitrary metadata are excluded.
    list_campaignsList a bounded page of campaign identities for one website owned by the authenticated Supovia organization. Recipient lists, subjects, message content, user ids, organization ids, and arbitrary metadata are excluded, and campaigns cannot be sent from this tool.
    send_messageIdempotently send one exact operator reply in an organization-owned Supovia conversation. Reuse the same idempotencyKey only when retrying the same conversation and text. The result confirms the target and time without returning a message id or echoing the message body.
    resolve_conversationMark one organization-owned Supovia conversation resolved, or reopen it. This is idempotent: re-sending the same state is a no-op write. It broadcasts a conversation-updated event to the operator dashboard. No other conversation field can be changed through this tool, and customer identifiers, staff ids, and organization ids are never returned.
    show_support_overviewRender a bounded organization-scoped snapshot of Supovia websites and recent conversations. Customer identifiers, internal record ids, message bodies, prompts, credentials, internal notes, organization ids, and arbitrary metadata are excluded.
    show_customer_inboxOpen a metadata-only Supovia inbox and report only how many conversations have unread activity. The embedded view receives conversation ids needed for an explicit follow-up plus channel, status, unread count, and timestamps. It never receives message bodies, previews, message ids, customer details, or internal notes.
    open_customer_inbox_conversationRefresh safe activity metadata for one conversation selected in the embedded Supovia inbox. This app-only tool reads no thread and returns no message body, preview, message id, customer detail, or internal note.